Privacy Policy

A legal disclaimer

This Privacy Policy outlines how the Veterans Supplemental Support Network (VSSN) ("we," "us," or "our") collects, uses, stores, and protects your personal data when you interact with our services and platforms. This Privacy Policy applies to all users of our online properties, mobile apps, and services (collectively, the "Services").

1. Who We Are

1.1 Veterans Supplemental Support Network Services
Veterans Supplemental Support Network is a nonprofit organization focused on connecting the military and veteran community with the national community through live experiences and outreach initiatives. Our platform provides a ticketing and registration service that helps create, discover, and share events.

Our Services include (a) our websites, (b) off-platform services such as RFID, sponsorship, and marketing, and (c) mobile apps, webpages, and APIs.

1.2 Who's Who
When we refer to "Organizer," we mean the creators of events using our Services. "Consumers" are individuals attending or registering for events. Together, "Organizers," "Consumers," and third parties using our Services are referred to as "Users."

Veterans Supplemental Support Network is a California nonprofit corporation located at 41593 Winchester Rd, St 200, Temecula, CA 92590. For questions regarding this policy, please contact us at privacy@vetsupportnet.org.

2. Our Privacy Statement

2.1 Application
This Privacy Policy applies to information that can be associated with a person and used to identify them ("Personal Data"). It also covers data collected from sales customers, prospects, and event participants. Please read carefully to understand how we protect and use your data.

"Non-Personal Data" refers to information that cannot be used to identify you, and we may collect it when you interact with our Services.

3. Personal Data We Collect

3.1 Information Collected From All Users

Information You Provide: When you register, contact us, or use our Services, we collect Personal Data such as your name, address, and email.
Automatic Data: We also collect data from your device, such as IP address, device type, and browsing activity through cookies and similar technologies. See our Cookie Statement for details.

3.2 Information Collected From Organizers
For Organizers, we may collect payment and financial information, including credit card data, to facilitate transactions for events. We also collect contact information such as names and email addresses.

3.3 Information Collected From Consumers
Consumers provide Personal Data when registering for events. Organizers may also collect personal information for event participation or communications, and we may share that information with the respective Organizer.

4. How We Use Your Personal Data

4.1 Specific Reason
We may use your Personal Data for the specific purpose for which it was provided (e.g., responding to inquiries or providing event details).

4.2 Access and Use
Your Personal Data may be used to provide access to Services, assess eligibility, and track usage.

4.3 Internal Business Purposes
We may use your data for business operations, including improving Services and preventing fraud.

4.4 Marketing
We may use your Personal Data for marketing purposes, including sending event-related communications or advertisements. You can opt out of marketing communications at any time.

4.5 Organizer Emails
Organizers may contact you directly for event-related communications, and you can opt out of such communications via the "Unsubscribe" link in emails.

4.6 Interest-Based Advertising
We use data to provide tailored advertising based on your interests. You can manage preferences through the advertising opt-out tools provided by third-party networks.

5. How We Disclose and Transfer Your Personal Data

5.1 Business Transfers
In the event of a sale, merger, or acquisition, your Personal Data may be transferred as part of the transaction.

5.2 Third Parties
We share Personal Data with our contractors and service providers to perform tasks such as payment processing, email services, and marketing. We may also disclose your data to Organizers, third-party marketers, and other external parties for event-related purposes.

5.3 Legal Compliance
We may disclose your Personal Data when required by law or to protect the rights, safety, or property of VSSN or others.

6. How We Store and Retain Your Personal Data

We store your Personal Data for as long as necessary to provide our Services or for legal, tax, or business purposes. Once no longer required, data may be archived or deleted, following applicable laws.

7. How You Can Access, Update, Correct, or Delete Your Personal Data

You can access, correct, or delete your Personal Data by visiting the Account Settings page on our site. If you need assistance, you may contact us directly.

8. Cookie, Pixels, Tags, and Other Technologies

We use cookies and similar tracking technologies to improve user experience and for analytics. Please refer to our Cookie Statement for more details on how we use and manage cookies.

9. Your Rights Under State-Specific Privacy Laws

Under applicable privacy laws, including CCPA (California), Nevada Privacy Law, and other state laws, you have the following rights regarding your Personal Data:

Right to Access: Request a copy of the Personal Data we have collected.
Right to Deletion: Request that we delete your Personal Data.
Right to Opt-Out: Opt-out of the sale of your data (if applicable).
Right to Correct: Request correction of inaccurate Personal Data.

You can exercise these rights by contacting us at privacy@vetsupportnet.org.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with an updated "Last Updated" date.

11. Contact Us

If you have questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

Veterans Supplemental Support Network
Email: privacy@vetsupportnet.org
Address: 41593 Winchester Rd, St 200, Temecula, CA 92590

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

To learn more about this, check out our article “Creating a Privacy Policy”.